D3V Services Table

The Service Agreement (“Agreement”) outlines the terms for the services provided by D3V Technology Solutions (“D3V”). The following table provides a detailed description of each service referenced in the Agreement.

These service descriptions are subject to change and may be updated by D3V from time to time to reflect enhancements or modifications. The most current version of this table shall be deemed incorporated by reference into the Agreement.

Services	Description & Included Features
CloudCare Billing	Partner billing and billing-focused service for Google Cloud with expert guidance. Complimentary Google Cloud billing support Quarterly Business Review including: Cloud spend review with key insights Trend forecasting to avoid cost spikes CUD analysis for long-term savings Alignment of cloud usage with business goals Simplified billing management with consolidated charges and monthly reports Google-preferred engagement model with flexibility to move back to direct billing Zenta Pulse Core access
CloudCare Basic	Business-hours cloud support and advisory services. Business-hours support Google Cloud guidance Email support
CloudCare Plus	24×7 human support for incidents and operational needs. 24×7 support Troubleshooting Enhanced escalation Operational guidance
Strategic Workshops(Google Funded*)	Structured workshops to accelerate cloud and AI adoption. Gen AI Vertex AI Document AI Security Command Center Cloud Foundations BigQuery Foundations
Zenta Pulse	AI-powered cloud operations platform for cost and security insights. Cost intelligence and alerts Security monitoring Email and chat support AI assistant (Ollie)